Refund Policy
Let's Make Your Garden Beautiful And Green!
Refund Eligibility
Refunds may be considered in the following circumstances: - Service Deficiency: If the services provided do not meet the agreed-upon specifications or our standard quality benchmarks, and the issue cannot be resolved through corrective action. - Cancellation by Us: If we are unable to fulfill our service obligations due to unforeseen circumstances (e.g., extreme weather, staff shortages), we will offer a full refund for any pre-paid amounts.
Refund Requests
To request a refund, you must contact us in writing within 14 days of the completion of the service (or the date of cancellation if applicable) at localukesldcg@outlook.com. Your request must include: - Your full name and contact information. - Details of the service provided (e.g., project name, date of completion). - A clear explanation of the reason for the refund request, including any supporting evidence (e.g., photos, documentation).
Refund Process
Upon receiving your refund request, we will review it within 7 business days. We may contact you for additional information if needed. If your request is approved, we will process the refund within 14 business days using the same payment method used for the original transaction. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items
The following are non-refundable: - Deposits paid to secure a booking (unless the service is cancelled by us). - Costs associated with materials that have been purchased specifically for your project and cannot be returned or reused. - Services that have been completed in accordance with the agreed-upon specifications.
Dispute Resolution
If you are dissatisfied with our decision regarding your refund request, you may request a formal review by contacting our management team at the same email address. We will aim to resolve any disputes amicably.